Returns and Refunds
Chrissanthie Cosmetics will be happy to accept returns on any unused and unopened items within 30 days of receipt. For hygienic reasons, to ensure the purity of our products we do not accept returns on opened or used merchandise. In some cases, Gift with Purchase items must be sent back unused and unopened with your returning items in order for a full refund to be processed. When we receive your return request, we will notify you. Your Gift with Purchase must accompany your return. For orders that we may not be able to fulfil completely, we reserve the right to substitute items with a suitable alternative. Chrissanthie Cosmetics complies fully with the Consumer Protection Act of South Africa.
While we gladly supply and ship to all countries outside of South Africa, We are not liable nor do we hold ourselves responsible for foreign countries import requirements, and cannot accept parcels that are returned or destroyed due a foreign countries import restrictions or laws. Should such parcels be returned to Chrissanthie Cosmetics no refunds can be made under such conditions.
You must contact us for any items that need to be returned. Returns that are not authorized may experience delays in processing.
Returns that are received with proper authorization will be refunded or credited to your account as soon as possible after receipt. Refunds that qualify will be processed and may take up to 10 business days to appear on your statement depending on your financial institution. When the refund is processed, you will receive an email notification from Chrissanthie Cosmetics for your records.
Please note that original shipping charges are not refundable and that return shipping charges are the customer’s responsibility except in the case of carrier damage or an error by Chrissanthie Cosmetics.
Damaged goods will require an image of the damaged goods to be forwarded to Chrissanthie Cosmetics for checking, Refunding, replacing will be solely at the discretion of Chrissanthie Cosmetics.
Refunds may carry a 20% fee as per cancellation of orders EG. for incorrect items ordered and a refund requested, this is to cover our processing costs such as bank transaction charges etc. However should you wish your account to be credited the sales amount will not be subject to a cancellation fee however shipping fees in all cases are non-refundable.
Damaged in transit
We take extreme care to ensure the goods are packaged securely to arrive in excellent condition. Any claims for carrier damaged items must be submitted to us within 7 business days after receipt of your delivery. To ensure a prompt resolution to your situation, please return the box, packing materials, and the damaged items to Chrissanthie Cosmetics. Any refund or re-ship will be processed following inspection of the product.
Please note: We do not accept returns under any circumstances for bottles that are faulty, pumps not working, Tubes that have burst
It is always important to use products as directed on the label, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and contact us to speak to one of our skin therapists (no later than 14 days from purchase date). If our skin therapist identifies that the product purchased caused a adverse skin reaction we will adhere to our suppliers decision as to what procedure must be followed.
Incorrectly Ordered Items:
Accidents happen, and we will accommodate you as best as possible. If you have incorrectly ordered an item, please call us to let us know. The product will need to be returned and received by us in pristine condition, unopened, unused and the packaging not damaged in anyway. All shipping charges for the product/s returned to us and replacement products sent out are the responsibility of the customer.
PLEASE SEND ALL RETURNS TO: 160, Standard Drive, Blairgowrie, 2194
Cancellation of orders
Orders placed may be cancelled at any time prior to payment. Should payment be received the order may only cancelled and subject to the following fees?
a) Prior to payment – 0%
b) Prior to shipment but after having made payment – 20%
c) After packing, shipment and return to Chrissanthie Cosmetics (packaged unopened) – 30% plus shipping costs.
d) After the package is delivered by the shippers – no cancellation.
Exchanging delivered Products
We will gladly replace products that you purchased from us even after the products have been delivered to you as long as the products have not been opened and the shipping is for your account plus a small admin and handing fee to cover this cost, please contact us prior to returning goods for exchange so we are aware that the product is returned for exchange,
Should an item be out of stock for more than 7 days from the date of placement of an order, Chrissanthie Cosmetics will inform the client and the client will have the following options:
1) To wait until the product becomes available and in stock again. Chrissanthie Cosmetics will ship outstanding “Free of charge” to the client.
2) To cancel the item and have the cost of the item either credited to the clients account or have the cost of the item refunded into the clients banking account.
3) Credit/Debit Card refunds and reversals are not allowed due to the high cost of the banking charges. We make all refunds into a client checking or savings account
4) Should a purchased item be discontinued then client may opt to purchase another similar product or have the product refunded into the clients account or banking account.
As we replenish stock almost on a daily basis from the suppliers – the situation may arise where both the supplier and Chrissanthie Cosmetics are out of stock – In this case the client will be contacted and section 4 above applies.
Account Credits and Refunds
Chrissanthie Cosmetics will gladly refund you when the error is due to the fault of Chrissanthie Cosmetics, however in the case of stock unavailability Chrissanthie
Cosmetics will credit your Account with the full amount for you to select and purchase a similar or different item.
Chrissanthie Cosmetics uses DHL express, The Courier Guy, Fastway to ship your parcels, Chrissanthie Cosmetics will replace any parcel that is not delivered i.e. that has gone missing (Only within South Africa territory). Parcel tracking numbers are e-mailed to you once the parcel has been shipped with further instructions regarding the delivery if required:
Chrissanthie Cosmetics is not responsible for late deliveries nor does Chrissanthie Cosmetics Guarantee delivery dates or times, as the cause may be out of
Chrissanthie Cosmetics hands, these causes are normal due to incorrect address supplied, delivery vehicle failure, Strikes. etc.
Chrissanthie Cosmetics provides clients with a continual flow Specials and Discounts, gifts thus making Chrissanthie Cosmetics the first choice of thousands of happy customers.
Chrissanthie Cosmetics and may be purchased under the following conditions.
All Specials on
Chrissanthie Cosmetics are only made available for a certain period of time and are subject to stock availability. Specials may only be purchased whilst it is being advertised on and must be fully paid for during this period. Chrissanthie Cosmetics reserves the right not to honour any order that contains expired special deals or discounts.
Should an advertised special become unavailable Chrissanthie Cosmetics reserves the right to replace the special with another at the choice of Chrissanthie Cosmetics .
Limitation of Liability
Chrissanthie Cosmetics shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Chrissanthie Cosmetics has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Chrissanthie Cosmetics product is mistakenly listed at an incorrect price or a product’s specifications are incorrectly advertised, Chrissanthie Cosmetics reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Chrissanthie Cosmetics reserves the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chrissanthie Cosmetics shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Chrissanthie Cosmetics without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Chrissanthie Cosmetics may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Chrissanthie Cosmetics.